Refund policy

Refund Policy

At FurFlect, we're committed to creating products that help pets enjoy cleaner, fresher water every day. We stand behind the quality of our products and recommend using your purchase for at least 14 days before deciding if it's right for you. If, after 14 days, you're not completely satisfied, you can request a return anytime within our 60-Day Money-Back Guarantee by contacting us at hello@furflect.com.

Cancellation Policy

If you need to make changes to or cancel your order, please contact us within 24 hours of placing it. After this time, your order may have already entered processing, and we may be unable to make changes or cancel it.

If your order is successfully canceled within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We're confident you'll love your FurFlect purchase, and we encourage you to use it for at least 14 days to give your pet time to adjust and experience the benefits of fresh, flowing water.

If you're still not completely satisfied after 14 days, you may request a return within 60 days of your purchase.

Please note that any shipping charges (if applicable) are non-refundable.

To start a return, simply complete the form on our Contact Us page or email us directly at hello@furflect.com.

To help us process your request as quickly as possible, please include:

  • Your Order Number, or
  • The name and email address used to place your order.

Damaged Items

We carefully inspect and package every order to help ensure it arrives safely.

An item is considered damaged if it arrives with a manufacturing defect or is physically broken upon delivery. Cosmetic damage to the outer packaging (such as dents or minor shipping wear) does not qualify as product damage if the item itself remains in good condition.

If your order arrives damaged, please contact us within 72 hours of delivery by emailing hello@furflect.com.

Please include:

  • Your order number
  • A clear photo of the damaged item
  • A brief description of the issue

If the item qualifies, we'll gladly send a replacement at no additional cost.

We do not offer refunds or replacements for damage resulting from normal use, wear and tear, improper care, accidents, or misuse.

Shipping & Delivery

We work hard to ensure every order is shipped as quickly as possible. However, once an order has been handed over to the shipping carrier, delivery times are outside of our control.

FurFlect is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Severe weather
  • Incorrect shipping information provided by the customer
  • Other unforeseen shipping disruptions

If you experience a shipping issue, we recommend contacting the carrier directly for the fastest assistance.

FurFlect is not responsible for packages that are lost, stolen, or delayed after they have been marked as shipped.

Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. The latest version will always be available on our website.

By placing an order with FurFlect, you acknowledge that you have read and agree to this Refund Policy.