Shipping policy

Shipping Information

At FurFlect, we're proud to offer FREE shipping on every order. Below you'll find everything you need to know about our shipping process, estimated delivery times, and what to expect after placing your order.

Order Processing

Orders are typically processed and dispatched within 1–3 business days after your purchase.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.

Please note that during holidays, promotional events, or periods of high order volume, processing times may take up to 7 business days.

Estimated Delivery Times

Delivery times begin once your order has been dispatched.

United States

7–10 Business Days

Please keep in mind that delivery estimates may vary depending on your location and shipping carrier.

Occasionally, severe weather, carrier delays, customs inspections (for international shipments), or other unforeseen circumstances may extend delivery times beyond our estimates.

Order Changes & Shipping Address

Please ensure your shipping information is accurate before completing your order.

Incorrect or incomplete addresses may delay processing or prevent successful delivery.

If our system identifies an issue with your shipping address, we'll contact you by email within 3 business days to verify your information. If we don't receive a response, we reserve the right to cancel your order and issue a refund.

Need to update your shipping address?

Please email hello@furflect.com within 24 hours of placing your order. While we'll do our best to accommodate your request, we cannot guarantee changes once your order has entered processing.

Delivery Delays

We know you're excited to receive your order, and we work hard to ship every package as quickly as possible.

Occasionally, delays can occur due to factors outside of our control, including:

  • Shipping carrier delays
  • Severe weather
  • Customs processing
  • Payment verification
  • Address verification
  • Temporary inventory shortages

If a delay affects your order, we'll notify you as soon as possible and keep you informed throughout the process.

While we cannot guarantee specific delivery dates, we'll always do our best to help resolve any shipping issues as quickly as possible.

Lost or Stolen Packages

Once a package has been handed to the shipping carrier, it becomes the carrier's responsibility during transit.

If your package appears to be lost or has been marked as delivered but cannot be located, please contact us at hello@furflect.com.

We'll gladly assist by:

  • Reviewing your shipment
  • Contacting the shipping carrier when appropriate
  • Helping you begin the carrier's claims process

We also recommend contacting the shipping carrier directly, as they often have the most up-to-date information regarding your delivery.

Please note that FurFlect cannot guarantee refunds for packages that are lost or stolen after shipment. However, we'll review every situation individually and, when appropriate, may offer a replacement or another suitable resolution.

Shipping Policy Updates

FurFlect reserves the right to modify or update this Shipping Policy at any time without prior notice.

The most current version of this policy will always be available on our website.

By placing an order with FurFlect, you acknowledge that you have read and agree to this Shipping Policy.

If you have any questions, we're always happy to help. Please contact us anytime at hello@furflect.com.